Customer education leaders are under constant pressure—to keep up with growing content demands, align learning to evolving user journeys, and demonstrate real impact with limited clarity or resources. Many teams launch academies with momentum, only to find themselves stuck reacting to requests, struggling to prioritize, and challenged to clearly show how their work drives meaningful outcomes. In this session, Justin Seeley introduces the Academy Engine, a practical operating model for designing customer education as a system rather than a content library. He’ll explore how high-performing teams create alignment, sustain momentum, and connect education efforts to signals that matter—without adding unnecessary complexity. Attendees will leave with a clearer way to diagnose where their education programs stall, practical ideas for regaining strategic control, and a framework they can use to evolve customer education with confidence.