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Susan
Lin
Director, GTM Strategy & Sales Enablement
FIS
Susan Lin is a GTM professional with an MSc in Marketing and Chartered Institute of Marketing qualifications, known for her strong work ethic, customer-centric mindset, and reliability with both internal and external stakeholders. Committed to lifelong learning, she actively keeps pace with the latest marketing trends and communication technologies to continuously enhance the impact and effectiveness of her marketing initiatives.
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18 June 2026 14:45 - 15:15
Panel discussion: Positioning as a team sport
Positioning shouldn’t live in a single PMM deck. The most effective GTM teams treat it as a live, evolving asset -shaped continuously by customer feedback from first touch to renewal. This panel explores how to build positioning and messaging that’s informed by the entire lifecycle, not just a launch moment. Panellists from across GTM will share how they capture and use feedback from discovery calls, pilots, implementations, and renewals to evolve the story in market. You’ll walk away with: - Practical ways to capture and synthesise feedback from sales calls, win/loss reviews, CS conversations, and support tickets into positioning updates. - Real examples of how changing the narrative mid‑cycle (not just at launch) shifted close rates, expansion, or retention. - A simple in‑room exercise to map where feedback currently dies in your organisation—and quick wins to plug those gaps.