Laurence is a transformational Customer Success executive with deep expertise in driving net revenue retention across enterprise B2B SaaS. He currently leads Scaled Customer Success at Okta, the global leader in Identity and Access Management, where he and his team support thousands of customers worldwide through a combination of digital programs, pooled CSMs, and technical account managers. Known for building collaborative, high-performing teams, Laurence leverages his background in customer success, account management, renewals, and business transformation to deliver measurable growth, enhance customer outcomes, and strengthen long-term partnerships.