Name: Amy Cooper | Go-to-Market Summit London | 2025
Start: 2025-06-23T23:00:00.000Z
End: 2025-06-24T23:00:00.000Z
Location: Hilton London Metropole

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Amy

Cooper

Director of GTM Strategy

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Amy is the Director of GTM Strategy for Global CS teams in North America and across the International business. Previously, she served as the Director of Client Solutions, where she led a growing team of Client Solutions Managers across Northern, Central, and Southern European regions. Amy is experienced in executive-level relationship management to retain and grow longstanding partnerships. She is a trusted business partner, credible digital advisor, and a curious problem-solver, passionate about accelerating digital and operational strategy through innovative solutions.

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24 June 2025 14:30 - 15:00

Why customer success holds the key to customer-led growth

Customer Success plays a pivotal role in driving revenue, reducing churn, and fostering long-term customer growth. This session will explore how CS can move beyond reactive account management to become a strategic revenue driver. We’ll break down the role of CS in value realisation across the entire customer journey, and outline mechanisms that enable proactive risk mitigation to maximize retention and expansion. You’ll come away with clear strategies for positioning CS as a critical component of sustainable revenue growth.