Lotika specializes in CRM Product Strategy and implementation. She is passionate about building high-quality products that strike a balance between usability and an exceptional customer experience. Lotika is committed to building a global team with a strong culture, guided by the principles of the Product Operating Model. With a deep understanding of the end-to-end SaaS business process, she excels at creating products that seamlessly connect the entire marketing, sales, customer experience, and revenue recognition life cycle. With over 8 years of experience as a people manager, Lotika has been instrumental in mentoring and building teams from the ground up, leading to the development of impressive systems and automated processes that she takes great pride in. Most recently, her team has taken the lead in implementing AI for sales and customer experience use cases, successfully automating the booking process to the point where over 40% of low-dollar deals are closed automatically - a figure that continues to grow.