As the VP of IT at ServiceNow, Duncan is responsible for delivering and implementing GTM Business Solutions (CRM and CPQ) and leading the digital transformation of the company's Sales and Commerce functions. With over 20 years of experience in IT and business operations, Duncan has a strong track record of strategic relationship building, global team leadership, budget management, execution, and integrity, driven by a passion for innovation and customer success. In previous roles, he has led multiple operations teams with strong sales partnerships, focusing on enhancing business capabilities, data quality, and analytics.