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Duncan
Glover
VP of IT, GTM Business Systems
ServiceNow
As the VP of IT at ServiceNow, Duncan is responsible for delivering and implementing GTM Business Solutions (CRM and CPQ) and leading the digital transformation of the company's Sales and Commerce functions. With over 20 years of experience in IT and business operations, Duncan has a strong track record of strategic relationship building, global team leadership, budget management, execution, and integrity, driven by a passion for innovation and customer success. In previous roles, he has led multiple operations teams with strong sales partnerships, focusing on enhancing business capabilities, data quality, and analytics.
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16 September 2025 14:30 - 15:00
Fireside chat | Build vs Buy: Making smart technical bets in your GTM architecture
As the GTM stack grows more complex, one question keeps coming up: should you build in-house or buy off the shelf? In this session, we’ll unpack how GTM Engineers and technical RevOps leaders are making these calls - balancing speed, control, scalability, and cost. We’ll explore the frameworks teams use to evaluate tooling, when it makes sense to go custom, and how to avoid building for the sake of building. If you’re stitching together systems or facing pressure to consolidate, this one’s for you. Key takeaways: - How to evaluate build vs buy decisions across your GTM stack - Cost, control, and maintenance trade-offs every team should consider - Real examples of internal tools vs purchased platforms — what worked, what didn’t - How to future-proof your GTM architecture as needs and teams evolve